Frequently Asked Questions

How can we help?

Have a question? We're here to help

We've answered the most frequently asked questions below (plus a few extra!), but if there's something you still need assistance with, please contact us at hello@thecommonwanderer.com, and we'll get back to you within 48 hours.

General FAQ

What payment methods do you accept?

We accept all major credit/debit cards, as well as Paypal

What currencies do you accept?

All the prices in our store are in AUD. If you purchase with a different currency, your bank will automatically convert it to AUD for you.

Do you sell gift cards?

Not currently, sorry! However, if you'd like to gift someone our products and you're not sure what to get please reach out via our contact page and we'll see what we can do.

How can I contact you?

For support with any of our products, you can reach us at the following places:

Email | hello@thecommonwanderer.com

Instagram | @thecommonwanderer

Preset FAQ

What are Lightroom Presets and who are they for?

Lightroom presets are image filters that use a set of pre-saved settings, that are used to edit your photos to look brighter, richer, and generally more amazing. 

With presets, it’s super easy to edit your photos (sometimes with just one-touch!) with certain aesthetics and colours which just aren’t achievable with other mobile photo editing apps such as VSCO.  

This helps us save bucketloads of time when editing new travel pictures and it can help you achieve a similar look and aesthetic without having to learn editing techniques.

We’ve used Adobe Lightroom for Desktop for over five years, and have developed our own custom Lightroom presets during this time - it’s these presets that we use to edit all of our Instagram and Blog photos and that you can buy from us now. 

Mobile presets used with the Lightroom CC mobile app, which is available for both Apple and Android devices.

Read more | Our complete guide to Lightroom Presets 

What's included in the preset packs?

Each of our preset packs include the unique files used by Lightroom (XML for Desktop, or DNG for Mobile) for presets.

Which preset pack you choose will determine the amount and type of files you receive. Our preset packs also come with a downloadable installation guide which includes editing tips and hacks.

How do I receive my presets?

Once your payment has been completed, you'll instantly receive a confirmation email containing your digital download link.

If you haven't received a confirmation email, please check your spam folder. If it's not there, reach out to us via DM at @thecommonwanderer or via email at hello@thecommonwanderer.com and we'll sort it out for you!

I'm having trouble downloading my presets?

You’ll receive a step-by-step guide PDF to help you download your presets onto your desktop or phone. If you follow this closely, you shouldn't have any issues downloading your presets.

If you can't find your installation guide, you can read our complete guide to importing Lightroom mobile presets here.

How do I install these presets?

You’ll receive a step-by-step guide PDF to help you get the presets on your phone.

Or, you can read our complete guide to importing Lightroom mobile presets here.

Which apps do I need to use your presets?

Mobile: Our mobile presets are designed to be used on the free Lightroom mobile app, which can be downloaded in the App Store or Google Play.

Desktop: Our desktop presets are designed to be used with Adobe Lightroom Classic, which requires a subscription to use. Make sure you have the latest version installed.

I've never used Lightroom CC before, is it difficult to use?

Lightroom Mobile CC is easy to use, even for beginners. If you’ve used Snapseed, VSCO, or even Instagram’s editing features, you should find it fairly easy. 

That being said, it can take time and practice to understand how to make tweaks and adjustments to your photos. 

We’ve included a simple guide for how to use Lightroom Mobile CC, set up our custom presets, how to apply the presets, and some super useful adjustment techniques to help you guys. 

Do your presets work on Android devices?

You bet they do!

Do your presets work for RAW and JPEG images?

Yes, our presets have been designed and for use on both RAW and JPEG images.

For desktop presets, we recommend editing RAW images as this gives you greater control over the edits and final result.

For mobile editing, we often transfer RAW images directly from our cameras to our phones, and then edit on Lightroom Mobile. 

Don't worry if you don't shoot in RAW though - most mobile phones shoot in JPEG, which is why we also created mobile presets that work beautifully on JPEG format images.

What's the difference between mobile and desktop presets?

Mobile presets have been specifically designed to be compatible with the Lightroom mobile app and phone photos. They're also not compatible with the Adobe Lightroom Desktop app. Mobile presets are best used as a quick way to edit your images on the go.

Desktop presets work for all image types, however they're primarily designed for images that have been taken on a DSLR camera (and RAW files). They can be used on both the mobile and desktop apps.

Are these presets 'one-click' edits?

Yes and no. We've designed these presets to be simple one-click edits in most cases.

However, every photo is different, and lighting, colouring, and skin tones differ from one image to the next, along with differences in camera sensors & lenses, and mobiles.

Some minor adjustments may have to be made in the Lightroom app to compensate for these differences; we generally find tweaking the exposure, white balance, and skin tone to your desired effect will do the trick!

Do you offer refunds on presets?

This product is a digital download preset and as a result all sales are non-refundable and final.

That being said, if you’re unhappy with the results you’re getting, send us an email with a full resolution picture you want to edit and we’ll take you through our editing process to get the best results.

The buyer of The Common Wanderer presets acknowledges that this product is to be used with Adobe Lightroom Desktop or mobile version, depending on which item is purchased.

Video Filters FAQ

What app do I need to use these video filters?

We use the free VN Video Editor app, available for download for IOS & Android

Can I use a different app to edit?

Absolutely - you can use any software or app that accepts .CUBE files (VN Video Editor, Premiere pro, Final Cut, After Effects, VideoLUT, Davinci Resolve to name a few). That said, we recommend using VN, as it's the same one we do and is also the one you'll see throughout our installation guides and references.

Can I tweak the filter once applied?

Absolutely! Once you've applied our filters in your app, you can tweak all the usual settings (exposure, contrast, colour, and plenty more) to achieve your desired look

Can I use your video filters on my DSLR footage?

Our video presets are optimised for mobile video footage, however they will still work on videos taken on your DSLR / camera.

Do you offer refunds on video filters?

This product is a digital download preset and as a result all sales are non-refundable and final.

Pocket Guides FAQ

How do I access your guides?

Once your payment has been completed, you'll instantly receive a confirmation email containing your digital download link.

You'll then be able to download the Pocket Guide PDF file, and save it on your phone for easy referencing during your travels.

If you haven't received a confirmation email, please check your spam folder. If it's not there, reach out to us via DM at @thecommonwanderer or via email at hello@thecommonwanderer.com and we'll sort it out for you!

Do you offer refunds on pocket guides?

This product is a digital download product and as a result all sales are non-refundable and final.

Get in touch

Have questions about your order, or a general enquiry?